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In most cases, customers will choose to demonstrate their Source of Funds using something that shows their regular income. In cases where they wish to spend some of the proceeds of a windfall, the...
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You can find lots of tips to gamble responsibly on our Player Protection page. There you can also find contact information of counselling organisations.
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The player protection profile provides you with information about your playing behaviour as well as your losses/winnings within a certain time frame. You can also compare your behaviour to other pl...
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You can find your player protection profile in your account overview under 'Player Protection Profile'
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You can set a self-exclusion directly in your account under 'Timeout & Self-exclusion'. You can exclude for any time with the shortest time frame being 6 months. For an exclusion longer than 6 mont...
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During a self-exclusion, you will no longer be able to deposit or place bets. However, you will still be able to access your account to request a withdrawal of remaining funds.
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A timeout can set for any time period of 1 day, 1 week or 1 month. Once the period of the timeout has passed, your account will reopen automatically.
Ben Mendez created an article,
You can set a timout directly in your accout under 'Timeout & Self-exclusion'.
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When you increase or delete a limit, there is a 24-hour waiting period until the change comes into effect. However, a decrease of a limit or a new limit become effective immediately.
Ben Mendez created an article,
You can change your deposit limit directly in your account under 'Limits'. If you would like to change your stake, loss or session limit, please contact our customer support via our Help Center, li...